FAQs

1.How to pair the floodlight camera with the "Smart Life" APP?
Manual for floodlight camera

2.What should you do if you encounter Wi-Fi connection issues?
If you run into Wi-Fi connectivity problems with your floodlight camera, follow these troubleshooting steps:

①Verify Wi-Fi Credentials & Network Stability
Double-check that you’ve entered the correct Wi-Fi password (pay attention to uppercase/lowercase letters and special characters). Also, ensure your home network has a stable internet speed—fluctuating bandwidth can disrupt the connection.

②Check Wi-Fi Signal Strength
Ensure the camera’s installation location has a strong, consistent Wi-Fi signal. A weak or intermittent signal can cause the camera to malfunction. For better connectivity, try moving your wireless router closer to the camera, or install a Wi-Fi range extender to boost signal coverage.

③Reset and Reconnect
If issues persist, reset the camera to factory default settings, restart your router, and then attempt to pair the device again.

3.Is a monthly subscription required for video playback?
No monthly subscription is needed if you use a Micro SD card (not included with the camera). Subscriptions only apply to cloud storage services. The floodlight camera supports both cloud storage and local recording on Micro SD cards up to 256GB.

4.How to reduce excessive notifications or overly sensitive motion detection?
① Turn off the motion detection alarm
② Reduce alarm sensitivity
③ Set Activity Area

5.Does this floodlight camera need to be hardwired?
Yes, it requires hardwiring to AC power. The camera also needs a wireless network connection and is controlled entirely via the dedicated app—super easy to set up and use.

6.Some users have expressed concerns about privacy when using the app. How is this addressed?
We take user privacy extremely seriously and have implemented multiple layers of protection to safeguard your data:

7.Can the lights and camera be controlled through Alexa voice commands?
Yes. To control the floodlight, simply say "Alexa, turn on [Device Name]" or "Alexa, turn off [Device Name]". Note: You can customize the device name in the app as you like.

8.This floodlight camera boasts 5500 lumens of brightness. Can it replace a standard outdoor LED flood light?
Absolutely. This isn’t just a security camera—it’s a high-performance floodlight first and foremost. With 5500 lumens of bright, clear illumination, it easily takes the place of a standard outdoor LED floodlight, while adding robust home security monitoring to boot.